A ticketing system is the most popular channel of correspondence that web hosting providers offer to their customers. It’s usually part of the billing account and is the quickest way to solve an issue that takes a certain period of time to examine or that needs to be escalated to a sysadmin. In this way, all replies given by either side will be stored in the same location in case somebody else wants to work on the problem at hand and the information already exchanged in the ticket will be accessible to all parties. The drawback of deploying a ticketing system with most hosting platforms is that it is not part of the web hosting Control Panel, which implies that you will need to sign in and out of at least two accounts to perform some task or to get in touch with the company’s customer care team. If you desire to manage several domains and each one is hosted in a separate account, you will need to use even more accounts at the same time. Furthermore, it might take a significant length of time for the provider to answer your ticket request.

Integrated Ticketing System in Website Hosting

Our website hosting come with an integrated support ticket system, which is included in our custom-developed Hepsia hosting Control Panel. In contrast with other analogous tools, Hepsia allows you to manage everything associated with the web hosting service itself in the very same location – invoices, website files, emails, trouble tickets, etc., eliminating the need to log in and out of different admin consoles. If you’ve got any technical or pre-sales questions or any problems, you can submit a ticket with just a couple of mouse clicks without needing to leave your hosting Control Panel. In the meantime, you may pick a category and our system will offer you a variety of educational articles, which will supply you with more info and which may help you solve any particular issue even before you actually submit a ticket. We guarantee a trouble ticket response time of maximum sixty minutes, even if it’s a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Servers

We believe that it’s far more convenient to manage everything from one single place, which is why we have implemented a ticketing system into the custom-created Hepsia Control Panel, which is available with each semi-dedicated server account. This will enable you to handle the correspondence with our client service staff together with your storage space, which means that you won’t have to memorize one more logon name for a different system. You will be able to send a new ticket or to check the status of an old one with less than a couple of mouse clicks while you’re browsing the files hosted in your account. Moreover, you can go through older tickets using an intelligent search functionality or take a look at relevant help articles, which offer solutions to commonly confronted issues. The built-in ticketing system is strictly monitored 24-7 with the maximum ticket response time being just sixty minutes, so there will always be somebody to help you.