Integrated Ticketing System in Website Hosting
Our website hosting come with an integrated support ticket system, which is included in our custom-developed Hepsia hosting Control Panel. In contrast with other analogous tools, Hepsia allows you to manage everything associated with the web hosting service itself in the very same location – invoices, website files, emails, trouble tickets, etc., eliminating the need to log in and out of different admin consoles. If you’ve got any technical or pre-sales questions or any problems, you can submit a ticket with just a couple of mouse clicks without needing to leave your hosting Control Panel. In the meantime, you may pick a category and our system will offer you a variety of educational articles, which will supply you with more info and which may help you solve any particular issue even before you actually submit a ticket. We guarantee a trouble ticket response time of maximum sixty minutes, even if it’s a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it’s far more convenient to manage everything from one single place, which is why we have implemented a ticketing system into the custom-created Hepsia Control Panel, which is available with each semi-dedicated server account. This will enable you to handle the correspondence with our client service staff together with your storage space, which means that you won’t have to memorize one more logon name for a different system. You will be able to send a new ticket or to check the status of an old one with less than a couple of mouse clicks while you’re browsing the files hosted in your account. Moreover, you can go through older tickets using an intelligent search functionality or take a look at relevant help articles, which offer solutions to commonly confronted issues. The built-in ticketing system is strictly monitored 24-7 with the maximum ticket response time being just sixty minutes, so there will always be somebody to help you.