A live chat is a real-time method of communication between a website hosting provider's support team and its customers. It's a very efficient way to get some information about the hosting services or get some problem resolved as you are speaking with a live agent. The benefits of using a real-time chat service instead of calling or opening a trouble ticket are the reduced chance of errors at the time you exchange info like usernames or domain names, the quicker response time as the communication is live plus the fact that you do not have to stay on the chat constantly - you're able to do something different while the representative investigates the issue involved. Also, you can connect with a live chat room from any computer that is connected to the Internet, avoiding the telephone charges that you will need to pay in case you are calling to another country.

Live Chat Support in Website Hosting

As we believe that a great number of problems are quickly resolved if you speak with a live person, we supply a live chat service for all our prospective and current customers. The chat is online every single day and our customer support representatives will assist you with a variety of questions and situations. In case you are not our customer yet, you'll be able to find out more about our website hosting plans and the web hosting environment in general so as to be certain that your websites will function effectively on our servers. In case you already have an account and you have some questions or you encounter any kind of troubles with some of our solutions, you can get in touch with us through our live chat and we can supply you with the required details or help you troubleshoot the issue. You'll need to open a trouble ticket for certain problems which need more time or the assistance of a system administrator, still for numerous basic issues you will get help right away.

Live Chat Support in Semi-dedicated Servers

Using the live chat support service that we supply with all our semi-dedicated servers, you'll be able to find the replies for any questions you may have or have various problems dealt with in no time. Our service is available every day, so that you can speak with an agent even on holidays and weekends. If you are not sure which plan would be better for your web sites or if our innovative cloud hosting platform covers some system requirements, you can join our live chat before you purchase anything. If you are an active customer, you'll be able to get more info about account settings, billing issues and a number of common tech issues you may experience, for example when you can't install an e-mail account in a client on your personal computer. Our live chat can save you time and effort regardless where you are or when you get in touch with us.