If you have a website, a problem may always occur and it does not necessarily have to be associated with the web hosting service itself. For instance, something might go wrong when you update a web-based app or some critical content could be modified or deleted by chance. Irrespective of what the nature of the problem might be, you will have to touch base with the respective client service team and ask them to restore a backup or to help you resolve the problem that you’re encountering. How promptly they will do that will predetermine the period of time that your sites will be unavailable. For particular sites such as community web portals or online stores, a regular outage interval often means losing clients and cash. With that said, it’s vital to use the services of a hosting company that provides not only a very good help desk support service, but also a prompt one.

One-Hour Response Guarantee in Website Hosting

With a website hosting from our company, you can just forget about waiting for hours and hours, or even one whole day, to receive a response to an email or a tech support ticket. Irrespective of when you contact us, we’ll help you out within no more than 1 hour with any pre-sales and technical inquiries you might have. As a matter of fact, our actual reaction time almost never surpasses twenty-thirty minutes. As we’re at your service 24-7-365, you’ll always get assistance in a well-timed manner and we understand how vital that is in the online age. Soon after you contact us, we will answer your inquiries. If you face any technical difficulty, we’ll tackle it for you, or we’ll supply you with all the required information in case there’s something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server account from our company, you can take advantage of our mega-fast support service. You’ll get an answer to any trouble ticket opened via the web hosting Control Panel or e-mail sent to our customer and tech support team in no more than 1 hour. The response time is guaranteed and it’s valid regardless of the matter – billing or technical. It often takes much less time to explore and resolve a problem. We will give you more information in case the solution involves something that has to be done on your end. In case you get in touch with us during weekends or official holidays, the response time will be precisely the same and because of the fact that our support staff is on duty 24/7/365, you’ll get timely assistance for virtually any billing, general or technical issue no matter what time of day or night it is.