One-Hour Response Guarantee in Website Hosting
With a website hosting from our company, you can just forget about waiting for hours and hours, or even one whole day, to receive a response to an email or a tech support ticket. Irrespective of when you contact us, we’ll help you out within no more than 1 hour with any pre-sales and technical inquiries you might have. As a matter of fact, our actual reaction time almost never surpasses twenty-thirty minutes. As we’re at your service 24-7-365, you’ll always get assistance in a well-timed manner and we understand how vital that is in the online age. Soon after you contact us, we will answer your inquiries. If you face any technical difficulty, we’ll tackle it for you, or we’ll supply you with all the required information in case there’s something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server account from our company, you can take advantage of our mega-fast support service. You’ll get an answer to any trouble ticket opened via the web hosting Control Panel or e-mail sent to our customer and tech support team in no more than 1 hour. The response time is guaranteed and it’s valid regardless of the matter – billing or technical. It often takes much less time to explore and resolve a problem. We will give you more information in case the solution involves something that has to be done on your end. In case you get in touch with us during weekends or official holidays, the response time will be precisely the same and because of the fact that our support staff is on duty 24/7/365, you’ll get timely assistance for virtually any billing, general or technical issue no matter what time of day or night it is.