The customer support that you can receive from your website hosting provider is really important, no matter if you have pre-sales questions and you aren't a client yet, or you've got a technical issue with an existing account. Prompt and correct information regarding a question or a problem can save you a lot of time and efforts, not mentioning that this could often be a sign that you are ordering from a real web hosting provider not from some reseller. When you obtain a hosting account through a company that doesn't own its servers and it cannot access them directly, it is very likely that you'll wait for a day or two to get an answer to any kind of question, so your sites may stay offline for a long time. In contrast, a provider that provides numerous options for communication and has a technical support crew that is available at any time can assist you right away and help you decrease or entirely avoid any downtime and possible losses.

24/7 Customer Support in Website Hosting

All our website hosting include 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring for our solutions before you make an order or you're a current customer and you have any kind of question or a difficulty, you will be able to contact us any time, including weekends and holidays. We have a number of channels to get in touch with us - several telephone lines around the world for your convenience plus live chat support for pre-sales, billing and basic questions; e-mail messages as well as support tickets for more technical issues or any issues that need longer time to investigate and take care of. Unlike a number of other web hosting providers, our trouble tickets come with a warranted maximum response time of just 1 hour, which means that whatever your trouble is, it'll be resolved on time and you won't waste days to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you pick, you will be able to reap the benefits of our 24/7 tech support services even on public holidays. All your sites will be available all of the time and so will we. With various contact options, you're able to select the optimal method to get in touch with us and inquire about our solutions in case you do not have an account yet, or request assistance in case you're already our customer. You will be able to give us a call, start a chat with a live consultant, send an email message or open a ticket from the Help section of your Hepsia web hosting Control Panel. The last two options have 1-hour reply time guarantee, although it rarely takes over 20 min to get assistance regardless of the nature of the problem. Using our customer and technical support services, we'll be there for you anytime you need us, not a couple of days later.

24/7 Customer Support in Dedicated Servers

With a 1 hour maximum reply time guarantee, you will receive lightning-fast support when you buy a dedicated server through our company. Our customer and technical support teams are available 24/7/365, so any time you open a ticket from your billing account or you send an email message about any kind of problem with your server or the pre-installed software on it at any time of the day, you will have a response within the hour, even during holidays. Our ticketing system is the more suitable option if the issue involved requires longer time to be resolved or when it needs to be given to our administrators, since it is easier to track the communication sent on both sides. For basic, sales and billing issues/inquiries, you can phone us or talk to a live representative employing our chat service. In case you add the Managed Services upgrade to the server plan, our administrators can also assist you with third-party software set up and troubleshooting and similarly to the regular support, this service is available 24/7 too.