A 1–Hour Ticket Response Guarantee
All your assistance requests will be replied to within maximum 60 min after the ticket or email has been submitted. If your case requires additional assistance from a sysadmin, we will direct the support ticket or the email to the person in charge, right away and we will leave a comment to inform you that more time will be needed for reaching a solution. And if you order our Managed Servers package, any of the server management services included there will be executed whenever you choose.
A Premium–Quality Technical Support Service
We’ll be at your disposal 24x7x365 to answer any enquiries that you may have regarding our Website Control Panel or any of the applications that we have installed for you on the server. If you also need assistance with server admin procedures, you can take advantage of our Managed Servers package, which includes data backup disk storage space, weekly OS updates, server monitoring and rebooting services, as well as software installation and troubleshooting services
An Easy–to–Navigate Help Area
Each dedicated server is fitted out with our free–of–charge Website Control Panel, which sports a fully detailed knowledgebase plus a set of how–to video tutorials. Whenever you require help while working with the Website Control Panel, just click the Help or Videos buttons in the upper right corner.