Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Section

  • In the Website Control Panel you will find a comprehensive Help section featuring many instructional articles and regularly asked questions. They are compiled by our support team of skillful techs. Simply fill in your question and our clever software will provide you with the best answer.

  • Top quality support service

  • How–To Video Clips

  • We have compiled a selection of instructional video tutorials that detailedly illustrate how you can remedy a common issue connected to your website hosting account. You can find the video clips in the Help Center.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • With all our semi–dedicated servers, we offer a round–the–clock customer support service with a sixty–minute ticket response time guarantee. A group of professional technicians will be at your disposal to answer all the enquiries that you could have. During non–peak times, a response will be provided within just twenty minutes.